Refund Policy

If you would like to exchange/ return a product you must contact us within 7 days of receiving your order to obtain a Returns Authorization number (RA#). Returns without a valid authorization number will not be accepted.

Once you have the RA number you can complete the Returns Form. Send the item, the completed returns forma and a copy of your invoice/ receipt to our factory.

*Note: To be eligible for a return, your item must be unused and in the same condition with the original packaging in which you received it. We are happy to process an exchange / credit note if you have ordered the wrong item.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Refunds for faulty products will be processed once GuestGear has received, inspected and accepted the return. An email will be sent to notify you that we received your return. A notification email will also be sent to inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If by any chance we have made a mistake and dispatched the wrong item/ order or if you've received a damaged item we are happy to exchange or provide a full refund.
We do not provide refunds for a change in mind.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at

Sale and Clearance Items (if applicable)
Only regular or full priced items will be refunded, unfortunately sale item cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. Products that have been installed wil not be eligible for returns or exchanges. If you need to exchange it for the same item, send us an email at to obtain an RA number, upon approval you may then send your item back to our factory.

To return your product, you should mail your product to:
26 Gillies Street
Cambridge 3450
New Zealand

You will be responsible for paying your own shipping costs for returning your item,. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping a product over the value of $75, you should consider using a traceable shipping service pr purchasing shipping insurance. We do not guarantee that we will receive your product.

For any further information please don't hesitate to call GuestGear on 07 827 6153